Start Small, Think Big - A Roadmap for Law Firm Change that Actually Sticks
Tactical approaches to adoption and challenging the status quo with India Preston
5 min read
client experience
11 posts
Latest Posts
Fringe Legal #81: The Paradox of Client Expectations
Notes from discussion with Brad Blickstein, David Cambria, and Keith Maziarek on Client Expectations, Tech Investments, and the Economic Downturn.
7 min read
Fringe Legal #80: What did Strategic Knowledge and Innovation Leaders talk about last week? (SKILLS 23 recap)
SKILLS 2023 brought together KM and innovation leaders across the legal profession. Read on for summaries and quotes from each presentation.
20 min read
Fringe Legal #72: strategic client management
Over half of clients change law firms because of client service reasons. Law firms can transform key clients into major accounts using Strategic Client Management.
6 min read
Should law firms charge for legal technology?
Pricing discussions can be challenging regardless of the position. To make them smoother, paint the value story.
What do we offer, and how do we augment technology into the work done for you, as a result of which the value you receive is greater, more quickly realized, or cheaper to deliver.
4 min read
Creativity in law firms with Dale Miller
Dale Miller discussed the role of creativity in law firms, and how an increased focus on collaboration, pricing, and marketing will be the key to the success of future law firms.
1 min read
Fringe Legal #64: improve customer experience to increase revenue
The legal sector has an NPS of -54.
By not focusing on clients more, firms are leaving money on the table. Improve customer experience to increase revenue.
1 min read
Julia Salasky on how to delight clients
Julia Salasky, CEO of Legl, discusses technology can be leveraged to delight law firm clients. Using legal tech to solve fundamental problems with lawyer workflows allows for more value to be added.
1 min read
Thinking long term and staying client-centric with Adolfo Jimenez
SUBSCRIBE AND REVIEW:iTunes
[https://itunes.apple.com/us/podcast/fringe-legal-a-show-for-lawyers-and-law-firm-leaders/id1454857612]
// Spotify [https://open.spotify.com/show/0tlHTyC9DfH1hDYlk8TmLj] // Pocket
1 min read
The importance of being client-centric
There is no single source of innovation and transformative ideas. Regardless of where the ideas come from, they need to be driven from within the practice and serve the client.
1 min read