Fringe Legal #72: strategic client management
Over half of clients change law firms because of client service reasons. Law firms can transform key clients into major accounts using Strategic Client Management.
Should law firms charge for legal technology?
Pricing discussions can be challenging regardless of the position. To make them smoother, paint the value story.
What do we offer, and how do we augment technology into the work done for you, as a result of which the value you receive is greater, more quickly realized, or cheaper to deliver.
Creativity in law firms with Dale Miller
Dale Miller discussed the role of creativity in law firms, and how an increased focus on collaboration, pricing, and marketing will be the key to the success of future law firms.
Fringe Legal #64: improve customer experience to increase revenue
The legal sector has an NPS of -54.
By not focusing on clients more, firms are leaving money on the table. Improve customer experience to increase revenue.
Julia Salasky on how to delight clients
Julia Salasky, CEO of Legl, discusses technology can be leveraged to delight law firm clients. Using legal tech to solve fundamental problems with lawyer workflows allows for more value to be added.
Thinking long term and staying client-centric with Adolfo Jimenez
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// Spotify [https://open.spotify.com/show/0tlHTyC9DfH1hDYlk8TmLj] // Pocket
The importance of being client-centric
There is no single source of innovation and transformative ideas. Regardless of where the ideas come from, they need to be driven from within the practice and serve the client.
Fringe Legal #35: what can the Mars landing teach legal teams?
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out. I connected with so many