client experience

8 posts

Latest Posts

Fringe Legal #72: strategic client management
client experience Transformation

Fringe Legal #72: strategic client management

Over half of clients change law firms because of client service reasons. Law firms can transform key clients into major accounts using Strategic Client Management.
6 min read
Should law firms charge for legal technology?
pricing Legal Tech

Should law firms charge for legal technology?

Pricing discussions can be challenging regardless of the position. To make them smoother, paint the value story. What do we offer, and how do we augment technology into the work done for you, as a result of which the value you receive is greater, more quickly realized, or cheaper to deliver.
4 min read
Creativity in law firms with Dale Miller
Podcast Innovation

Creativity in law firms with Dale Miller

Dale Miller discussed the role of creativity in law firms, and how an increased focus on collaboration, pricing, and marketing will be the key to the success of future law firms.
1 min read
Fringe Legal #64: improve customer experience to increase revenue
Newsletter client experience

Fringe Legal #64: improve customer experience to increase revenue

The legal sector has an NPS of -54. By not focusing on clients more, firms are leaving money on the table. Improve customer experience to increase revenue.
1 min read
Julia Salasky on how to delight clients
Podcast Legal Tech

Julia Salasky on how to delight clients

Julia Salasky, CEO of Legl, discusses technology can be leveraged to delight law firm clients. Using legal tech to solve fundamental problems with lawyer workflows allows for more value to be added.
1 min read
Thinking long term and staying client-centric with Adolfo Jimenez
Podcast client experience

Thinking long term and staying client-centric with Adolfo Jimenez

SUBSCRIBE AND REVIEW:iTunes [https://itunes.apple.com/us/podcast/fringe-legal-a-show-for-lawyers-and-law-firm-leaders/id1454857612] // Spotify [https://open.spotify.com/show/0tlHTyC9DfH1hDYlk8TmLj] // Pocket
1 min read
The importance of being client-centric
Reports client experience

The importance of being client-centric

There is no single source of innovation and transformative ideas. Regardless of where the ideas come from, they need to be driven from within the practice and serve the client.
1 min read
Fringe Legal #35: what can the Mars landing teach legal teams?
Newsletter client experience

Fringe Legal #35: what can the Mars landing teach legal teams?

It's been a busy week, so please excuse the delay in getting this newsletter out. I connected with so many
5 min read