Fringe Legal #64: improve customer experience to increase revenue
The legal sector has an NPS of -54. By not focusing on clients more, firms are leaving money on the table. Improve customer experience to increase revenue.
Julia Salasky on how to delight clients
Julia Salasky, CEO of Legl, discusses technology can be leveraged to delight law firm clients. Using legal tech to solve fundamental problems with lawyer workflows allows for more value to be added.
Thinking long term and staying client-centric with Adolfo Jimenez
SUBSCRIBE AND REVIEW: iTunes // Spotify // Pocket Casts // Stitcher Adolfo E. Jiménez is a Miami litigation attorney whose practice focuses on
The importance of being client-centric
There is no single source of innovation and transformative ideas. Regardless of where the ideas come from, they need to be driven from within the practice and serve the client.
Fringe Legal #35: what can the Mars landing teach legal teams?
It's been a busy week, so please excuse the delay in getting this newsletter out. I connected with so many