client experience

5 posts

Latest Posts

Fringe Legal #64: improve customer experience to increase revenue
Newsletter client experience

Fringe Legal #64: improve customer experience to increase revenue

The legal sector has an NPS of -54. By not focusing on clients more, firms are leaving money on the table. Improve customer experience to increase revenue.
1 min read
Julia Salasky on how to delight clients
Podcast Legal Tech

Julia Salasky on how to delight clients

Julia Salasky, CEO of Legl, discusses technology can be leveraged to delight law firm clients. Using legal tech to solve fundamental problems with lawyer workflows allows for more value to be added.
1 min read
Thinking long term and staying client-centric with Adolfo Jimenez
Podcast client experience

Thinking long term and staying client-centric with Adolfo Jimenez

SUBSCRIBE AND REVIEW:  iTunes // Spotify // Pocket Casts // Stitcher Adolfo E. Jiménez is a Miami litigation attorney whose practice focuses on
1 min read
The importance of being client-centric
Reports client experience

The importance of being client-centric

There is no single source of innovation and transformative ideas. Regardless of where the ideas come from, they need to be driven from within the practice and serve the client.
1 min read
Fringe Legal #35: what can the Mars landing teach legal teams?
Newsletter client experience

Fringe Legal #35: what can the Mars landing teach legal teams?

It's been a busy week, so please excuse the delay in getting this newsletter out. I connected with so many
5 min read